Clearsight Advisors, Inc. (“Clearsight”) is pleased to announce the completion of another highly successful strategic transaction in the consulting and customer experience industry. Clearsight served as the exclusive strategic and financial advisor to LRA Worldwide (“LRA”) on its acquisition by Deloitte & Touche LLP (“Deloitte”). The transaction underscores Clearsight’s unrivaled position as the advisor of choice for leading companies in the consulting and outsourced services sectors as well as its depth of domain expertise across the complex customer experience ecosystem, where technology, services and data are rapidly converging.
LRA Worldwide is the leading global provider of Customer Experience Measurement services for multinational companies with complex customer interactions. For over 30 years, LRA’s innovative brand standards examinations, quality assurance inspections, mystery shopping programs, research, and consulting services have helped ensure its clients deliver consistent, memorable, and differentiated experiences to their customers.
“We were seeking a firm who understood our unique business model as well as the various market segments that LRA touched. In addition, we needed a firm that had relationships with the right strategic companies across the diverse and evolving customer experience space. We interviewed a number of bankers in a rigorous process before selecting Clearsight. At every step of the way, Clearsight delivered on their promise and provided an impeccable customer experience throughout the entire process,” said LRA CEO, Rob Rush.
“From the day we first met Rob, Stan and their team, we knew these were guys that we wanted to work with. Over three decades of hard work and perseverance, they built LRA into the dominant market leader it is today. From the impressive team they recruited to the sophisticated tools they built, they are the definition of an industry pioneer,” said Joel Kallett, Managing Director of Clearsight Advisors.
Over the past several years, consumer technology adoption and market forces have catapulted the field of customer experience into strategic stature – this shift is manifesting itself through sweeping organizational changes at companies in nearly every industry. “Customer experience used to be a function, if it existed at all, within the marketing department. It’s now becoming its own department and companies are looking for vendors who can offer holistic solutions combining technology, services and data to ultimately change company culture and transform customer interactions across every touchpoint,” said Bhavin Patel, Director of Clearsight Advisors.