We view “customer experience” as truly being the strategic convergence across the broader sales / marketing consulting, outsourcing, technology and data spectrum. Over the past several years, consumer technology and social media adoption coupled with rapid innovation have catapulted the field of customer experience into a strategic priority. While gaining traction and visibility at the C-level, it will still be years before customer experience as a discipline is embedded to the same degree as mature business disciplines like finance, human resources, and information technology.
Our industry depth spans across multiple customer experience segments such as consulting, marketing, technology, measurement / research. If you would like to discuss Clearsight’s capabilities and market insight across the customer experience industry, please contact Bhavin Patel.